We use United States Postal Service (USPS) Priority Mail and USPS Standard First Class Shipping methods. We choose the best shipping option based on the product dimensions, weight, etc. and shipping timeframes.
If you have purchased craft paint or a kit with craft paint, it will always be sent USPS Standard First Class.
Currently, we only ship within the United States.
Why did I receive multiple packages?
In some cases, we will need to ship your order separately due to size or mailing restrictions. If your order will be split into multiple packages, we will update you on this status after you place your order, so that you can lookout for all items.
We depend on many different suppliers and our stock levels vary on a daily basis. If you purchase an item, and it is out of stock, we will promptly notify you. You may cancel your order at that time, or wait until we restock the item, at which point it will be shipped to you. Our goal is to keep you informed of any issues or delays as soon as they arise.
How long until my item ships?
Our processing time for in-stock items is 2 business days from when your order is placed. For example, if your order is placed on Tuesday, it will be shipped on Thursday. Weekend orders will be processed on Mondays and shipped on Tuesdays. If an item can be shipped sooner, we will do our best to limit our handling time.
Custom orders (eg. monogrammed and personalized items) can take up to two weeks to be made by our suppliers. Once complete, it will be shipped to you Priority Mail (2-3 days).
- Most orders: Our processing time (1-2 days) + Priority Shipping Times(2-3 days) OR Standard ground shipping (5-7 days) = Estimated 5- 10 business days.
- Custom orders: Our processing time (1-2 days) + supplier turnaround (10 business days)+ Priority Shipping Times (2-3 days) = Estimated 10-15 business days
Can I cancel my order?
Orders can be cancelled within 24 hours please. After this time, it is no longer an option. Send us an email at firstname.lastname@example.org with your order number and reason for canceling so that we can delete your order from our system. If you would like to include any feedback, please do so.
Do you accept returns?
Yes, your satisfaction with any product purchased on allergymomdepot.com is very important to us! We do our best to choose quality products. Please email us at email@example.com if there is a problem so we can make it right.
We accept returns on non-custom orders within 30 days for a full refund or exchange. Please notify us within 7 days after the receipt of your item. Return shipping costs are the buyer's responsibility, unless an item is defective or an incorrect item was sent.
We do not accept returns for custom items (e.g. monograms, engraved items).